Response Handling

Direct mail campaigns are designed to generate responses and enquiries. Our Customer Contact Centre is available to receive and manage campaign responses on your behalf.

We have a wealth of experience in a variety of response activities including:

managing literature requests
helplines
competition handling
order and payment processing
mail order fulfilment
other enquiries received by telephone, fax, post or email

A dedicated telephone number allocated to your campaign ensures that all responses are answered in your company name, thus providing the benefit of continuity.

Our extensive call management tools allow clients to benefit from the most appropriate response mechanism, whether it's live or automated call handling, internet, email or postal response via P.O. Boxes, Freepost or Business Reply facilities.

For more information or to discuss your campaign call Oliver Kleinman on 01795 415144 or email sales@jem.co.uk.